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Why We Are Different
We pride ourselves in being awarded significant repeat business. In addition, a large proportion of our work has been awarded as a result of customer analysis of the unique and superior services provided by TQS, when compared with the services provided by our competitors.
Our commitment to Total Customer Satisfaction can be quantified as follows:
- A Committed 2nd Party Service: Many of our customers use no other agency
- Customer Satisfaction: Positive comments are frequently received confirming the effectiveness of our services
- Rapid Support: We can have engineers on site usually within an hour of receiving a request for specialist assistance
- High Calibre Of Engineers: All our staff are carefully selected using Automotive Industry requirements
- Skilled personnel: A skill-set match against Customer requirements is conducted for each job
- Automotive Foundation: TQS Directors have experience & understanding of the industry
- Continuous Improvement Philosophy: Feedback from our Customers is encouraged and improvements are incorporated into our service accordingly
- Detailed reports: Our summary Reports provide trends and a pareto of failure modes
- Sequencing Facilities: We regularly support customers' line-side requirements.
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